Please note that from Friday 27 September, the Campus West car park is becoming Pay & Display, so you need to pay for your parking before you leave your car. Charging, including the ‘30 mins free’ period, ends at 5.30pm.

Contact Us

Campus West Opening Times 

Soft Play City is open every day from 9.30am and the rest of the building including the Box Office from 10.00am.

The Box Office is closed Monday, Tuesday and Sunday.

Our Box Office and telephone lines are open:


10.00am - 2.45pm


10.00am - 3.00pm


10.00am - 3.00pm


10.00am - 6.30pm
Closed between 2.00pm -2.30pm

Telephone number: 0300 3039 620

Sorry you cannot leave voicemail messages on this line.

Alternatively, when the Box office is closed please:


Buying Tickets

Advance ticket sales

We suggest you buy online - it is by far the quickest and best way. It's also cheaper than calling, as we charge a £1.50 telephone booking fee. 

You can buy almost everything online including Soft Play City and RollerCity Parties along with our fitness and art classes. 

We sell tickets for Welwyn Garden City Cinema, RollerCity, Soft Play City and the Hawthorne Theatre.

Tickets for an event on the day

Rather than queuing at the Box Office, if you are "walking in" it's far quicker to go to any of our tills at upstairs or downstairs Humphrey's and buy your tickets with your drinks. Your Zebra Discount Card can be used at any till point.

Tickets purchased online (this means there is no need to go to the box office)

If you have a smart phone, just show the eticket confirmation email or receipt (with the seat numbers) that came with your booking, rather than you having to print the tickets out. 

When you arrive please go straight to the event and your electronicticket will be checked there. 

eTicket collection

If you prefer you can print your tickets at our ticket collection point just opposite the Box Office - we hope you won't need to though, we all love trees here in Welwyn Garden City. 

There can be a long wait on our telephone lines if you are calling (especially at weekends).  All the information you need is online and the Box Office team use the same website to answer any questions you may have.

Room and Venue hire 

To hire Hazel Grove, Panshanger or Vineyard Barn  communuty centres.

Tel: 01707 357116   Email:

To hire The Sheridan Studio, RollerCity, Soft Play City, The Theatre or Screens 1, 2 or 3

Tel: 01707 357116   Email:

Parties at RollerCity and Soft Play City 

For enquiries about parties at RollerCity and Soft Play City.

Tel: 01707 357129   Email:

The CWE Team

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